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Q&A

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STAY

  • Q

    Check in /out time

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  • A

    Check-In 14:00 Check-Out 11:00
    Late check-out
    • Palm cottage/Main cottage　2,778 yen/1 hour
    • Garden villa/Grand cottage　3,704 yen/1 hour
    Please let the front staff know if you need any room s'prolongation.

  • Q

    How much does the parking cost?

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  • A

    463yen plus consumption tax per stay. We will charge it to your bill when check out.
    ※For the guest who only use the beach, the parking fee is included in the facilities fee: Adult 695yen and Child 482yen plus consumption tax for a day.

  • Q

    Can we see the ocean from the room?

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  • A

    The cottages are on the lower floor, so you cannot directly see the ocean but there is Okuma Beach in front of the hotel.

  • Q

    Can we use Wi-Fi at your hotel?

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  • A

    Wi-Fi service is available.

    【Attention about the Wi-fi connection in the hotel】
    Connecting may be decreased or interrupted depending on the congestion situation of the line caused by maintenance etc.
    ※We arranged Wi-Fi in approximately 95% of the hotel areas, but there are some area where the internet may not be available.

    【Cautions for using】
    ※We do not take responsibility for either data loss, viral infection, data leak or other damage due to such as the terminal equipment failure of the guests who occurred during the cable broadcasting LAN and wireless LAN (Wi-Fi) in the hotel.
    ※We cannot provide support for your personal PC, communication terminal environment and various settings.
    ※Please set your terminal security based on your own responsibility.

  • Q

    Is all the hotel a non smoking area? Or is there any smoking space?

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  • A

    All rooms are non smoking. You can smoke only at the dedicated places outside.
    ※Smoking spots: Next to shop Bougainvillea, next to palm cottage laundry, and next to the dressing room in front of the Seaside Sauna.

  • Q

    Is there any cigarette vending machine?

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  • A

    We do not sell cigarette in our property.
    Cigarette can be purchased at the convenience store around the hotel or at other shops.

  • Q

    Can we choose our staying room?

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  • A

    Unfortunately we do not accept requests for a specific room.
    We will arrange the cottage upgrading (with payment) as your request depending on room availability.

  • Q

    Is there any DVD player or CD player in the room?

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  • A

    All rooms have DVD players. Also CD players are available for borrow at the front desk. As items are limited, please ask in advance.

  • Q

    Can we borrow a humidifier and an air cleaner?

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  • A

    Yes. As items are limited, please ask in advance.

  • Q

    Is there any chance you will close the hotel facility or limited opening due to the group stay？

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  • A

    Yes. We may limit number of people at restaurants or facilities due to school trip, group stay or sports events.
    Please contact us in advance for details.
    (E-mail address: yoyaku@okumaresort.com)

  • Q

    Is there a laundry?

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  • A

    Yes. There are three coin laundries.

    Price: Washing ¥186 plus consumption tax /Once(38min)
    Drying ¥93/Once plus consumption tax (30min)

    You can check the location in the facility map.

RESTAURANT

  • Q

    Do we need a reservation for the hotel's restaurants?

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  • A

    Our Teppanyaki restaurant "Adan" is the only restaurant where reservations are required. However, other restaurants get crowded easily; we recommend you to book a table in advance.

  • Q

    Can you tell us more about the Dinner coupon menu which issued by travel agency?

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  • A

    There are various coupons depending on agencies, so please refer to your travel agency directly.

  • Q

    Can we organize a banquet?

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  • A

    Yes. We have a banquet hall (Hibiscus hall: maximum 60 people)
    Please contact our banquet section to enquire about food and beverage for the banquet.
    (E-mail address: vof@okumaresort.com)

  • Q

    I have an allergy, is it possible to have a special meal option?

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  • A

    Please contact us in advance, we will take care of it as much as possible.
    (E-mail address: vof@okumaresort.com)

  • Q

    Is there any special meal for young kids?

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  • A

    We have rice gruel and tofu for babies at the breakfast buffet.

ACTIVITY

  • Q

    Can we still do marine sport when it is raining?

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  • A

    Yes, you can still enjoy it. Our team will decide whether be cancel or not depending on sea conditions more than the weather.

  • Q

    Can I take intro-diving course even I cannot swim?

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  • A

    If you are not scared, you can dive. Before diving into the sea,
    you will take lessons and practice. And even in the sea,
    the staff will always be with you so you don't need to worry.

  • Q

    Can I take diving class even if I cannot swim?

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  • A

    If you are not scared, you can dive. Before diving into the sea,
    you will take lessons and practice. And even in the sea,
    the staff will always be with you so you don't need to worry.

  • Q

    Can I enjoy marine sports in winter?

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  • A

    Yes. All marine sports are available even in winter. In the winter the sea has its secret. You may hear the voice of a whale. There are relatively fewer guests per group, you can dive longer with the staff. Even beginners can feel relieved particularly in this season.

  • Q

    Can I go to the beach even if I don't stay at the hotel?

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  • A

    Yes. You can use the beach subject to payment of an admission fee at the beach information desk (Adult:¥1,000 Child:¥700 plus consumption tax per stay). However, the swimming pool is exclusive to the hotel guests only.

  • Q

    Can two people join the intro-dive together when one person has a C card but the other does not have any diving license?

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  • A

    Yes. For the intro-diving, 10:30 to 11:00 or 14:30 to 15:00 is instruction time at the swimming pool. The person with the diving license can join the tour from 11:00 or 15:00, after that both of them can enjoy the tour together.

  • Q

    Is there any marine sports not available for young children?

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  • A

    Intro-diving is not available for children under 9 due to regulation.
    For other activities, young children are welcome. Please feel free to contact our beach staff.

  • Q

    Can I join the snorkeling tour if I am pregnant?

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  • A

    We cannot accept it. Even if you have a permission letter from a doctor, as we place health and safety first, we have you refrain from tour participation. Thank you for your kind understanding.

  • Q

    Is there opening season for swimming pool? Is there any indoor pool?

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  • A

    It depends on the weather of the year but usually from April to October.

    There is no indoor swimming pool or heated water swimming pool.

    March-June　9:00～18:00
    July-August　8:00～19:00
    September-October　9:00～18:00
    November-February　Closed

  • Q

    Can I rent marine shoes?

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  • A

    Yes. you can rent some marine shoes at beach information desk.

    • Size: 22cm～29cm　1 hour　500 yen(the consumption tax is not comprised)

  • Q

    Can I rent jet ski?

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  • A

    Unfortunately, we do not rent jet ski.

  • Q

    Do you have any valuable passport to enjoy the Marine and Eco activities?

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  • A

    Yes. We have a valuable passport called “Okuma Club” which makes the activities free of charge or at a discount. You can buy it at the beach information desk.
    Price for Okuma Club : Adult 4,630yen and Child 2,315yen plus consumption tax.
    ※Please ask us about the details

  • Q

    Can we do snorkeling at Okuma beach?

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  • A

    You can do snorkeling in the swimming zone. When using a snorkeling pipe, you must wear a life jacket. You can borrow a life jacket at the beach information desk.

  • Q

    Can I go to beach before checking in？

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  • A

    Yes. you can.
    Please come to the front desk and notify us first.

SHOP

  • Q

    Is there any baby goods at the hotel shop?

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  • A

    There are diaper (S, M, L and big size), wipes, baby oil, baby lotion, arm helper for swimming and antipathetic sheets at Bougainvillea.

  • Q

    Can we buy the room's amenities?

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  • A

    You can buy relaxation wear(waffle gown) at the Bougainvillea shop and at the boutique Plumeria.
    You can also buy「AKABANA」shampoo, treatment,face wash and body soap in the same shops.

CHILDREN

  • Q

    Can I borrow a baby bed?

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  • A

    Yes. You can borrow it. Please reserve it in advance since we own a limited number of items. Size: length 104.1 cm× width 73.7 cm height 95 cm (up to 13 kg)
    ※This is for an infant under the age of 1 year and before standing ability.

  • Q

    Can I borrow a baby stroller?

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  • A

    Yes. You can borrow a buggy type of stroller. Please request it in advance since we have limited numbers.(E-mail address: yoyaku@okumaresort.com)

  • Q

    Can I borrow a baby guard?

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  • A

    Unfortunately no. Beds can be pushed together in certain rooms.
    If you contact us in advance, we can set it up before your check in. (E-mail address: yoyaku@okumaresort.com)

  • Q

    Is there any yukata for kids?

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  • A

    We only have 80 cm size yukata for 4~8 year olds. Please request it in advance, we will set it to the room. (E-mail address: yoyaku@okumaresort.com)

  • Q

    Can I borrow an auxiliary stool seat?

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  • A

    Yes. We have the auxiliary stool seat for the room toilet and you can borrow.Please request it in advance since we have limited numbers.

  • Q

    Do you sell any child amenities?

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  • A

    We are selling portable paper diaper, pool diaper, baby food, powdered milk, snacks,existing antipathetic sheet,sun cream etc at Bougainvillea.

    Open: 8:00～22:00

    • ”Wakodo” LEBENS milk
      13g×10 sets ￥553
    • ”Pampers” paper diaper tape
      （S）3 sets ￥120、
      （M）3 sets ￥135、
      （L）3 sets ￥150
    • ”Pampers” paper diaper pants
      （M）3 sets ￥180、
      （L）3 sets ￥240
    • "Mamy Poko" paper diaper
      (Big) 4 sets ￥400
    • "Goo.n" swimming pants
      (paper diaper for pool) 3 sets ￥600　
      M/L/BIG for boys and girls
    • "Pigeon" baby wipes 30 sets ￥160
    • Baby food for 7 months~ (Japanese type)
      80g×2 packs ￥380
    • Milk wafers, animal biscuits　￥239 each
    • Antipathetic sheet 6 sets ￥420

  • Q

    Is there any food for young children?

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  • A

    There are rice gruel and tofu at the breakfast buffet.

  • Q

    Can you warm up baby food which I bring?

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  • A

    Yes. Please order at the front desk, should you need a microwave oven to warm up the baby food or nursing bottle sterilization. Also, please ask individual restaurant staff during in the dinner.

  • Q

    Is there any children’s swimming pool?

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  • A

    There is 50cm children’s　swimming pool next to the main swimming pool. Please ask the staff to borrow arms helpers.

  • Q

    Can we do fireworks at the hotel site?

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  • A

    Yes. You can enjoy the fireworks except inside the hotel building, room and around the cottage due to security reasons. Please use the fireworks in the permitted area on the beach. Please make sure to disposed of the fire properly. Have a safe and enjoyable time.
    ※We are selling two kinds of fireworks sets at the “Bougainvillea”

  • Q

    Is there a hospital or clinic for kids near the hotel?

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  • A

    There is one at the village clinic which is 5 minutes away from the hotel by car.

OTHER

  • Q

    Can we use JAL coupon?

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  • A

    No. Since we finished our contract with Okura Nikko Hotels on 31st of December 2018, we can no longer accept it. We apologize for the inconvenience.

  • Q

    Can we pay by credit card?

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  • A

    Yes. Acceptable cards are following,
    Credit card: VISA, Mastercard, JCB, AMEX, DINERS
    Gift card: VJA(VISA), JCB.
    However, “Okuma Eco museum” does not accept any credit card. We apologize for the inconvenience.

  • Q

    Can I send my luggage to the hotel before my arrival?

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  • A

    Yes. Please send your items to following address with your name, and check-in date. We will keep your items until your arrival.

    Address: 913 Aza-Okuma, Kunigami-son Kunigamigun Okinawa 905-1412, Japan
    Okuma Private beach&resort
    Front (TEL:+81-980-41-2222)

  • Q

    Is there any shuttle bus from the airport?

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  • A

    You can come to the hotel by our free shuttle bus, rent a car, a taxi, or use public buses.

    1 shuttle bus a day.※detail.

    • ■ ※Fixed routed bus (it takes 3 hours and a half ￥3,110)
      Take"111 highway bus to Nago" from Naha airport and transfer at the last stop Nago bus terminal(￥2,190)
      take the "Hentona line 67" drop off at "Okuma beach"(￥980) walk to hotel for 15 mins.
Stay
Restaurant
Shop
Activities
Children
Other